FAQ

USPS does that sometimes! They will occasionally take longer than 1-5 business days to ship, or will lose letters entirely. Please reach out as soon as you can if you're in need of your order urgently. I recommend triple checking the address before reaching out, ofte a missing apartment # can be the culprit.If you have time to spare before your trip, some orders have either bounced back to my PO box (which I immediately re-package and ship) or arrived at the customers mailbox up to 2 weeks after shipping, so it can be worth waiting and see.

If you see the credit card charge, it's likely your order went through but went to spam (Wix automations tend to do that). This can happen to both your order and shipping confirmations.Luckily, these don't contain anything really important. When you get your shipping confirmation, that's when the 1-5 business day USPS countdown starts for your letter to arrive in your mailbox.

Please email me at info@parkpouches.com ASAP so I can update before sending!