Question 1

Where are your proceeds donated?

Accepted Answer

We are donating 50% of all net proceeds from our orders to the National Parks Conservation Association (NPCA)! This donation will be made on a quarterly basis throughout the year (to align with tax schedule).

Question 2

What kind of photos can I put on my Park Pouch?

Accepted Answer

You may upload images or designs that you own or have permission to use. Please do not upload copyrighted characters, logos, brands, celebrities, or offensive or illegal content. All uploads are subject to review. We reserve the right to cancel orders that violate our guidelines.

Question 3

What if my item arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged or defective, please contact us within 30 days of delivery with photos and your order number. We’ll make it right with a replacement or refund when appropriate!

Question 4

Are custom orders refundable?

Accepted Answer

Because each item is made to order, all custom products are final sale. We cannot accept returns or exchanges unless the item arrives damaged or defective.

Question 5

Does the Park Pouch come with an annual pass?

Accepted Answer

No, the pass must be purchased separately.

Question 6

How long does it take to make and ship my order?

Accepted Answer

Custom sleeves typically takes 10-14 business days. Pre-made sleeves ship within 1-5 business days. Please note that business days are defined as 9am-5pm PST, so if your order is placed after hours the countdown starts the following day.

Shipping is done via USPS First Class Mail and takes 1-5 business days, varying by location. Please note that delivery timelines are estimates and not guaranteed.

Question 7

Will my order include tracking?

Accepted Answer

No, you will receive a notification when your order has shipped, but since it travels via standard USPS First Class mail, there is no tracking code. Please expect up to 5 business days to arrive once shipped.

Question 8

Do you ship internationally?

Accepted Answer

Not at this time.

Question 9

Can I change or cancel my order after placing it?

Accepted Answer

Because our products are made to order, we cannot guarantee changes or cancellations once production has begun. Please contact us as soon as possible if you need assistance.

Question 10

Do you offer bulk or custom requests?

Accepted Answer

Yes! For bulk orders for your store, visit our Wholesale page! For custom ideas for you/your loved ones that don't fit the widget options, reach out directly via email at info@parkpouches.com !

Question 11

My Park Pouch never arrived...

Accepted Answer

USPS does that sometimes! Please reach out as soon as you can if you're in need of your order urgently. I recommend triple checking the address before reaching out, as sometimes a missing apartment # can be the culprit.

If you have time to spare before your trip, some orders have either bounced back to my PO box (which I immediately re-package and ship) or arrived at the customers mailbox up to 2 weeks after shipping.

Question 12

I don't see my question answered here

Accepted Answer

Please email us at info@parkpouches.com !

Question 13

Do you offer gift cards?

Accepted Answer

Yes!
https://www.parkpouches.com/product-page/digital-gift-card

FAQ